POLICIES - Cancellation and Booking

  • A deposit of 50% is required during booking if the guest makes a reservation 45 or more days prior to arrival, otherwise full payment is required.
  • We will issue a full refund if your country and/or Belize close their borders less 9% processing fee.
  • Besides that, in regular cancellations a full refund will be issued 30 days or more prior to arrival date less 9% processing fees. No refunds for cancellation done 29 days and less prior to arrival date.
  • We collect mandatory 12.5% Hotel Tax.
  • NO SHOW is not a cancellation so NO Refund. There will be no refunds due to airline delays, strikes, political unrest, war or Acts of God (Natural Disasters). 
  • Please sign and return us the policies above during booking progress. 


  • About Free Boat & Captain Service:
  • Guest must pay park fees of $10 US 11 years or older
  • All boat transportation is ‘weather permitting’. Your captain or management has the right to cancel any trip because of weather conditions.
  • This service is not for diving and fly fishing.
  • Two bedroom villas have 2 queen beds. 5th and 6th person can sleep in the living room on the sofa bed. One bedroom villa has 1 queen bed. 3rd and 4th person can sleep in the living room on the sofa bed.